NEW PRODUCTS

Our store is the official retailer to Pima Air & Space Museum. Our aim is to provide a broad range of the highest quality of merchandise to the world.

Terms and Conditions

Copyright and Trademark Notice

  

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of the Pima Air & Space Museum Store (Museum Store), Copyright © 2014, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases from the Museum Store. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed when you place  your order.

 

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks. If you want to make payment using a money order, cashier’s check, company check or personal check, you must place your order by phone and can do so by calling 520.618.4810.

 

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.

 

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether the Museum Store signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

 

Out-of-Stock Products

  

We will ship your product as it becomes available. Usually, products ship within 2 or 3 business days of your order.  However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.  To cancel your order, call the Museum Store at 520.618.4810.

 

Shipping Policy

  

Shipping Time -- Most orders will ship within 2 to 3 business days of your order, provided the product ordered is in stock.  Orders are not processed or shipped on Saturday, Sunday or holidays.  We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by the Museum Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

 

Taxes

  

The Pima Air & Space Museum is a non-profit entity.  Therefore, the Museum Store does not charge sales tax on your purchases.
 

Return Policy

 The Pima Air & Space Museum Store wants you to be completely satisfied with your purchase. If any of our merchandise does not meet your expectations please call the Museum Store at 520.618.4810. Refunds and exchanges will be issued for up to 30 days from the date of your purchase if you have the receipt.  Clothing must have the tags and be unworn and unwashed.  If an item was purchased in a package, it must be returned with the package.  DVDs, if opened, will be exchanged for the same item.  Shipping charges on returned items are non-refundable unless the return is the result of an error by the Museum Store.  If an item is damaged during shipment, please save all packing materials and contact the Museum Store immediately. 

 

Typographical Errors

  

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, the Museum Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. The Museum Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, the Museum Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.